a. The domain http://www.curato.in including any web-pages thereof is the web-site (“Website”) of Curato (hereinafter “Curato”, “we”, “us” or “our”) having its registered office at Delta Houses, Plot No. 566, 18th Road, Khar West, Mumbai – 400052, India
b. Please also read Terms and Conditions (“Terms”) and other policies as set out on the Website before proceeding to place an order. By placing a purchase order, it shall be deemed that you have read the Terms and Conditions and other policies including this policy and the same are acceptable and binding upon you.
2. INVITATION OF OFFER AND ACCEPTANCE OF OFFER:
a. All products and information displayed on Website is Curato’s invitation to offer and not an offer. Your order for purchase of any products constitutes your offer which shall be subject to Terms and the terms as listed in this policy and Curato reserves the right to accept or reject your offer in part or in full.
b. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Curato and the balance would continue to be an offer to Curato and Curato reserves the right to accept or reject such balance order.
c. We may also require additional verifications or information before accepting any order. If you have provided us with your contact details such as mobile number, phone number or e-mail address, we will call you or send you an e-mail or use any other mode of communication for obtaining additional information from you to accept your order.
d. Curato may either call you or send an e-mail or through any other mode of communication notify you, as soon as possible, the (i) receipt of your order; or (ii) confirm dispatch of product(s) and acceptance of your order. You can track the package by calling +918879381014
e. With respect to product(s) sold on the Website, we receive payment from you before your order has been shipped. If, for any reason, we are unable to deliver you the product(s), as per your order, we will inform you about the same and even refund the value of the product(s) not available or incapable of delivery.
f. Curato processes one shipping address per order. Therefore, if you would like to order several items and have these items shipped to different people, Curato will treat each shipping address as separate orders.
g. Any coupon code can only be used once by one user. Coupon code will not be valid on discounted products. Coupon codes cannot be clubbed with existing offers, wallet or discounts.
3. EXACTNESS NOT GUARANTEED:
a. Curato hereby disclaims any guarantees of exactness as to the finish or appearance of the product/merchandise as ordered by you.
b. There is also a possibility that you may need to alter the merchandise to ensure that it properly fits you due to variation in the size of the merchandise that may vary from one brand to another. Curato will assist you with the alteration if needed. You can avail this service by contacting us at +918879381014 and we will give you complete assistance with the same.
c. Curato endeavors to provide you merchandise which is of best quality. However Curato does not take any guarantee that the merchandise will meet your expectation as many of these merchandises are handmade and there may be variation in each piece.
d. Curato has taken all steps to ensure that the colour, size, shapes, design and other features of the products/merchandise that are displayed on our Website is accurately reproduced so as to resemble the actual product. However the graphical display i.e. visuals of the products/merchandise would be dependent upon the configuration of your computer resource. Curato does not guarantee that the colour of products/merchandise displayed on the Website in your computer resource accurately represents the actual product/merchandise. There is also a possibility that the quality of any products purchased or obtained by you through the Website may not meet your expectations.
e. Curato expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the Website.
f. While we have taken precautions to avoid inaccuracies in content; this Website, all content, information, software, products, audio or video and related graphics are provided as is, without warranty of any kind. Curato is not obligated to provide any physical preview of the object either before or after the sale.
4. LIMITATION OF LIABILITY:
a. Curato is not liable to compensate you if the quality of any products/merchandise purchased by you through the Website did not meet your expectations.
b. You cannot ask from Curato any special, incidental, indirect or consequential damages or compensation of any kind, for any reason, including but not limited to:
i. any variation in the finish or appearance of the final product/merchandise;
ii. any delay in delivery caused by unforeseen circumstances or Force Majeure events;
iii. any missed opportunities to avail certain discounts;
iv. any issue with courier companies or our delivery partners or their personnel;
v. any gift/discount voucher which got deactivated upon reaching the expiry date;
vi. unavailability of items which you tried to purchase etc.
c. Unreasonable and unlawful requests in addition to return or exchange, over and above the entitled refund, will be treated as loss to Curato and Curato reserves the right to cancel orders or block accounts of such customers without any prior notice.
a. Curato will endeavour to provide you with the best prices possible on products and/or merchandise. However Curato does not guarantee that the price will be the lowest in the territory from where you are placing the purchase order. The prices mentioned on the Website are not subject to comparison with the same or similar product(s)/merchandise(s) available at Curato stores or through any other online or offline sale.
b. The pricing is subject to Curato’s internal pricing policy and the prices shall be determined only at the sole discretion of Curato. Thus the prices are subject to change at any time, without any notifications. Further the prices and availability of product(s)/merchandise(s) are liable to change without any prior notice from Curato.
c. All references to ‘Rupee/INR’ on the Website refer to Indian currency. Prices mentioned on the Website for domestic sale i.e. sale of product(s) within India may be different from the prices of similar products intended for international sale i.e. outside India.
d. Unless otherwise mentioned, the price displayed on the Website for any product(s) in INR represents the full price of the product(s) to be shipped in India.
e. Unless otherwise mentioned, the price displayed on the Website for any product(s) in foreign currency represents only the price of the product(s) to be shipped outside India and excludes charges towards foreign shipping cost, any custom fees, import duties, taxes and levies which would be extra. It may be noted that in case of international sale, Curato cannot provide the quantum of any custom fees, import duties, taxes and levies. Further also take note that the actual amount to be paid by you as an international purchaser will be the equivalent amount in the currency of your credit card/debit card, as per the currency conversions done by your bank/credit card/debit card provider on the date of billing.
6. TAXES AND DUTIES:
a. For domestic deliveries, i.e., delivery of product within India, all taxes and duties are included in the price of the product set out on the Website.
b. For international deliveries, i.e., delivery of product outside India, is undertaken on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties, custom fees and local taxes. As the recipient of the product, you are liable for all import duties, customs fees, local taxes levied by the country. Payment of these taxes or duties is necessary for delivery of product(s). We are unable to advise what amount this would be as duties vary from country to country.
7. MISPRICING OR NON-AVAILABILITY:
a. The data/product(s) made available through the Website may include inaccuracies or typographical errors including but not limited to the description of the product(s), the availability of product(s) or the pricing of the product(s). These inaccuracies or discrepancies may go unnoticed until after you have placed the order. If we discover a mispricing, we will do one of the following:
b. If the actual price of the product(s) is lower than the price mentioned or listed on the Website, Curato will charge the lower amount and ship you the product(s). In such cases, Curato will refund the excess amount charged.
c. If the actual price of the product(s) is higher than the price mentioned or listed on the Website then unless the product(s) has already been dispatched, Curato shall at its sole discretion inform you by e-mail/call/letter about the correct price and seek instructions from you as to whether you would like to cancel your order or pay the balance amount. If you elect to cancel the order, Curato shall, refund the payment made by you. However if you elect to pay the differential amount, Curato shall process your order;
d. Curato shall refuse and cancel orders placed by you due to non-availability of product and inform you about rejection of your order. Curato will refund you the payment made by you;
e. With respect to reversal/refund of any payment by Curato under Section 7(b), Section 7(c) and Section 7(d), Curato will give necessary instructions to the payment gateway within 5 working days. It is pertinent to note that the payment gateways may take upto a month to credit such amount to your account.
8. NON-ACCEPTANCE OR CANCELLATION OF ORDER:
a. Non-acceptance of order by Curato:
i. Curato may not be able to accept certain purchase orders. Curato reserves the right, at its sole discretion, to refuse or reject your offer to purchase for any reason including but not limited to:
- limited inventory/quantities of product(s) available for purchase; or
- inaccuracies or errors in description of product or pricing information; or
- any defect found in the quality of the product; or
- non-receipt of additional information requested by Curato; or
- non-receipt of payment from credit card/debit card/bank due to insufficient funds; etc.
ii. Curato will contact you if all or any portion of your order is cancelled. If your order is cancelled after receipt of payment from you, the said amount will be refunded.
iii. Curato shall not be liable to you for any direct or indirect, punitive, incidental, special, consequential or exemplary loss suffered by you due to non-acceptance of your offer to purchase the products or delay in refund of your money or delay in informing you about non-acceptance of your order.
a. Deliveries for any ordered items will be between 10 - 20 days ( Conditions Apply )
b. We require signature of the person ((i) yourself; or (ii) intended recipient in case of gifts; or (iii) any person known to you/intended recipient who is present at the time and place of delivery and accepts delivery on your behalf/intended recipient to whom products have been delivered) as acknowledgement of delivery of the products so ordered. Once we have an acknowledgment, the ownership in the products passes on to you/intended recipient.
c. Curato cannot guarantee delivery of product(s) to post office box (“P. O. Box”) addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.
d. Curato shall not be liable for any delay/non-delivery of the product(s) purchased due to any reason which is beyond its reasonable control. It is therefore advisable that you place orders well in advance.
e. Curato shall not be liable for any non-delivery of the product(s) purchased on account of erroneous details provided by you to Curato such as wrong recipient name, recipient address or contact number, etc.
f. If the product is returned to Curato as undelivered due to wrong address, Curato shall be entitled to extra cost for resending the product(s) to the correct address. The extra cost towards re-delivery shall be paid upfront by you and the delivery time shall be extended.
a. By placing a purchase order for a product on the Website, you agree that you are accessing the product(s) available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction with Curato through this Website.
b. Before placing an order on Curato you are requested to carefully read the description of product(s), product specific conditions, the Terms and various policies including ‘Returns and Exchange Policy’.
c. As practice Curato returns money into the same bank account/debit card/credit card account from where it received the payment.